Privacy Policy

Because privacy should be like good skincare.
Non-invasive and trusted.

Privacy Policy

Because privacy should be like good skincare. Non-invasive and trusted.
Effective Date: 12 May 2025

Privacy Policy

At IZAH Beauty Essentials (“we”, “our”, or “us”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

IZAH Beauty Essentials is a UK-based small business offering handmade natural skincare products online. For data protection purposes, we are the “data controller” of your personal information.

If you have any questions or concerns about this policy, please contact us at:
📧 Email: contact@izahbeauty.com

2. Personal Data We Collect

We may collect and process the following information:

  • Full name, email address, phone number, and delivery address
  • Order details and transaction history
  • Communication and correspondence
  • Website usage data collected through cookies and analytics tools (see Cookie Policy)

3. Legal Bases for Processing Your Data

We process your personal data under the following legal bases:

  • Consent – when you opt in to marketing communications
  • Contract – to fulfil your order and provide customer service
  • Legitimate interests – to improve our website and customer experience
  • Legal obligation – to comply with tax, legal, or regulatory requirements

4. How We Use Your Data

We use your information to:

  • Process and deliver your orders
  • Provide customer service and respond to enquiries
  • Send marketing emails if you’ve opted in
  • Improve our products, services, and website functionality
  • Detect and prevent fraud or misuse of our website

5. Marketing and Your Choices

We will only send marketing communications if you have actively given us your consent. You can withdraw this consent at any time by clicking the unsubscribe link in our emails or by contacting us.

6. Sharing Your Data

We never sell your personal data. We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery partners and couriers
  • Professional services (e.g., accountants, web hosting)
  • Legal or regulatory authorities if required by law

All third parties are required to treat your data securely and comply with applicable data protection laws.

7. Data Retention

We retain your data only as long as necessary for the purposes stated above. Typically:

  • Order records: 6 years (for tax/legal compliance)
  • Customer service enquiries: 12 months
  • Marketing data: until you opt out or withdraw consent

After this, data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights:

  • Access – request a copy of the personal data we hold about you
  • Rectification – correct any inaccurate or incomplete data
  • Erasure – request deletion of your personal data (“right to be forgotten”)
  • Restriction – request we limit how we use your data
  • Objection – object to certain types of processing
  • Data portability – request transfer of your data to another service

To exercise any of these rights, please email contact@izahbeauty.com. We aim to respond within one month.

9. Children’s Privacy

Our products and services are not directed at children under the age of 13, and we do not knowingly collect data from them. If we learn that we’ve inadvertently collected such data, we will delete it promptly.

10. Cookies

We use essential and optional cookies to enhance your experience and analyse website usage. For full details, please read our separate Cookie Policy.

11. Data Security

We take data protection seriously. Your personal data is stored securely, and we use appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website with the effective date clearly noted.

13. Complaints

If you have concerns about how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk

Thank you for trusting IZAH Beauty Essentials. Your privacy matters to us.

— End of Policy —