TERMS AND CONDITIONS OF SALE
These Terms and Conditions govern the sale of products by I-Zah Beauty (“we”, “us”, “our”) to you (“you”, “your”) through our online platforms (including but not limited to Instagram, Etsy, TikTok, and eBay).
By placing an order, you agree to be bound by these terms. Please read them carefully.
1. Business Information
- Business Name: I-Zah Beauty
- Location: 2a School Lane, Cambridge, CB24 4RL, United Kingdom
- Email: contact@izahbeauty.com
I-Zah Beauty is a UK-registered business specialising in handmade, natural skincare products with benefits. All products are intended for external use only.
2. Product Information
We strive to ensure that all product descriptions, images, and ingredient lists are accurate. However, due to the handmade nature of our products, slight variations in appearance, scent, or texture may occur.
Allergies & Sensitivities:
It is your responsibility to review the ingredient list for potential allergens. If you have known allergies or sensitivities, please contact us before making a purchase. We are not liable for allergic reactions.
3. Orders and Payment
Orders are confirmed once full payment is received. We accept payments via credit card, Google Pay, and Apple Pay.
Upon placing an order, you will receive a confirmation via the messaging platform used.
4. Shipping and Delivery
We aim to dispatch orders within 1–3 working days. Shipping times may vary based on your location.
- UK Delivery: Typically 2–5 working days after dispatch
- International Delivery: If offered, delivery times vary by destination
We are not responsible for delays caused by postal services or customs. For international orders, you are responsible for any customs duties or taxes incurred.
5. Returns & Refunds Policy
Your Satisfaction Matters
At I-Zah Beauty, we handcraft our balms, teas, and capsules with care using natural ingredients. If you’re not completely satisfied, here’s our policy:
1. Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items for a full refund. To qualify:
- Items must be unused, unopened, and in original packaging
- Proof of purchase (order number) is required
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used cosmetic balms (unless faulty)
- Teas or capsules with broken seals
- Personalised or made-to-order items
3. Faulty or Incorrect Items
If your item is damaged, faulty, or incorrect, contact us at contact@izahbeauty.com within 7 days of delivery. We’ll cover return shipping and provide a replacement or refund.
4. How to Return
- Email us at contact@izahbeauty.com within 14 days of delivery to request a return
- Return items to: 2a School Lane, Cambridge, CB24 4RL, United Kingdom
- You are responsible for return shipping costs unless the item is faulty
- Refunds will be processed within 14 days of receiving the returned item
5. Refunds
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable (unless the item is faulty)
Note: For health-related products, we recommend consulting a healthcare professional before use. Returns will not be accepted if safety seals are broken.
6. Promotions and Discounts
Promotional offers are subject to specific terms and conditions, including validity periods and exclusions. We reserve the right to modify or withdraw promotions at any time without notice.
7. Loyalty and Subscription Programs
If we offer loyalty or subscription programs, participation is subject to additional terms and conditions. We reserve the right to modify or terminate these programs at our discretion.
8. Limitation of Liability
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional if you have concerns about product suitability.
I-Zah Beauty is not liable for any indirect, incidental, or consequential damages arising from product misuse.
9. Privacy Policy
Your personal information is used solely to process your order and will not be shared or sold to third parties.
For full details, see our Privacy Policy.
10. Governing Law
These terms are governed by the laws of England and Wales. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Please review them before placing each order.
Questions?
If you have any questions or concerns, please contact us at: contact@izahbeauty.com
